Frequently asked questions
Everything you need to know about booking, delivery and running a slush machine at your event.
Booking & payment
How do I pay?
Full payment is taken when you book — we don’t take deposits. Your booking is confirmed once payment has gone through.
Can I cancel or change my date?
Bookings can’t be cancelled under our terms, but you can request a date change and we’ll move your booking if the machine is available. Your statutory rights are not affected.
How much is delivery?
Delivery and collection are priced by postcode and shown before you pay. We cover London and the surrounding counties, in and outside the M25.
Can you collect the next day?
Yes — next-day collection is available for an extra £40 per day, on top of the standard delivery charge.
When do you set up?
Slush machines take around 45 minutes to freeze, so we set up about an hour before your event starts. Setup is included in the hire.
Do you provide staff?
Machines can be self-operated, or you can add an attendant at £20 per hour to serve your guests.
Can the machines go outside?
Yes, as long as the machine is covered in case of rain and there is a power supply nearby. A branded gazebo is available on request.
Are your machines safe and insured?
Yes. We hold public liability insurance and our machines are PAT tested every year.
More questions
Does the standard rental time include your set up time?
Yes, the rental fee includes setup
How do we book your services?
Select a package, and simply click ‘Book Now’ and complete the booking form
Can you setup outside?
Yes, as long as the machine is well covered for the event of rain
Do you cover London and surrounding counties?
Yes, we cover in and outside the M25
Do you have public liability insurance?
Yes
Your machines are PAT tested
Yes, our machines are tested yearly
Do you have food hygiene certificates?
Yes, We hold a Level 2 Certificate in Food Safety and Hygiene For Drinks Manufacturers (This can be downloaded from our site)
Can you provide a Risk Assessment?
Yes, we can provide you with health and safety at work risk assessments if necessary
Do I get a discount if I book more than one service?
Yes 5%-15% off will apply depending on the number of services you hire
What do I need to supply?
We bring down everything we need for your booking as in supplies , tables and extension cables .We may need access to water sometimes and always need access to power so please make sure our carts aren’t positioned to far from a socket.
Still have questions?
Our team is happy to help with anything not covered here.